Revenue Management Advantage Product Guide

PROS, Inc.
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October 16, 2023
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7 min read

Market Situation

Now, more than ever, airlines are faced with unrelenting complexity. Government restrictions, extreme fluctuations in demand, and highly competitive markets make it difficult for revenue management leaders to be confident in their business decisions to drive revenue and operational efficiency.

In order to solve for this complexity, airlines are looking to proven, dependable technology that allows revenue management teams to react quickly to disruptive market events like pandemics, market closers, competition, and changes in demand.

Lately industry dynamics have forced airlines to do more with fewer resources than before, leading airlines to eliminate redundancies and dependencies on inflexible systems while driving collaboration between functional areas like distribution, sales, digital, and marketing. Additionally, with so many complicated inputs such as capacity, scheduling, and competitor movements, airlines need a robust revenue management system to keep up.

With the right technology, backed by repeated time to value, proven science, and best-in-class UX, revenue management leaders can reduce costs while driving revenue across the business, increasing operations efficiency and productivity.

Business Challenges

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The Solution

PROS Revenue Management is the most comprehensive industry-leading revenue management solution for the airline industry.

RM Advantage, an edition of PROS Revenue Management, enables network carriers to maximize value across their entire network for full origin and destination. Powered by algorithmic forecasting and network optimization, revenue management leaders can leverage proven technology to drive revenue, gain efficiencies, and empower analysts across the organization. Additionally, RM Advantage lays the groundwork for revenue-optimal offers that compromise both the seat and ancillaries while taking into consideration distribution channels and strategies.

RM Advantage is built on a robust set of capabilities including streamlined workflows and user experience developed on industry best practices. The workflows help to drive efficiencies and allow analysts to quickly drill down on their markets, identify solutions, and then focus on other revenue-driving initiatives. The foundation of RM Advantage is based on proprietary Bayesian forecasting and optimization methodology, allowing revenue managers confidence in the system to drive value. Furthermore, our approach to willingness-to-pay is the first to market for class-free revenue management and dynamic pricing based on science.

Combined with PROS Real-Time Dynamic Pricing, airlines can control and deliver accurate, real-time availability across channels and partners with synchronized rules, fares, and data. PROS Real-Time Dynamic Pricing allows airlines to manage increasing search volumes and better share availability data with partners, while testing and applying strategies. Combined with PROS Revenue Management, airline revenue management leaders can be confident in their ability to scale and reduce distribution costs.

Benefits of PROS RM Advantage and Real-Time Dynamic Pricing

  • Advanced forecasting methodology based on customer behavior and influences
  • Intuitive workflows built to increase productivity and collaboration
  • Proven willingness-to-pay model that quickly learns and adapts to changes
  • Comprehensive inventory controls and decision support
  • Daily availability snapshots for more accurate data
  • Availability simulation to analyze the impact of rules and strategies
  • Competitive strategies to match rival carriers and make informed decisions
  • Revenue protection from inventory spoilage

How PROS RM Advantage Works: Key Capabilities for Maximized Revenue and Productivity

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Gain Confidence Through Proven Forecasting and Network Optimization

Even during extreme volatility, revenue management leaders need the right set of tools to determine the right price, for the right customer, at the right time. PROS RM Advantage is built on proprietary Bayesian forecasting methodology developed specifically for forecasting passenger demand. What differentiates our approach to forecasting is the ability to establish a correlation between different parts of the booking curve, using booking data from flights yet to depart, weighing recent observations stronger, and automatically capturing seasonality.

PROS RM Advantage also determines the optimal inventory controls used by the airline’s inventory system with proven optimization technology that determines the fare mix to maximize revenue lift on every departure. RM Advantage generates revenue-optimal bid price controls and leg/segment allocations along with decision support to make the best choices for the business,

Predict Price Sensitivity With Willingness-to-Pay
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PROS RM Advantage gives airlines the power of willingness-to-pay forecasting and optimization to automatically adjust the available fare to account for potential buy-down behavior. The solution focuses on using the value of passengers who have booked rather than using the class code of the booking. It is a critical first step to continuous pricing and dynamic pricing – a true differentiator for airlines to stay innovative and ahead in competitive environments.

Gain Agility With Price Centric Approach to Fare Valuation
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In volatile pricing environments, revenue management teams need to file fare changes frequently. Fare structures also change quickly due to competition and market forces. By utilizing the most up-to-date pricing data, PROS RM Advantage can quickly react and adjust to changes. This greatly reduces the need for influence and manual intervention – meaning more accurate fares and greater revenues.

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Drive Productivity and Efficiency Gains With Streamlined Workflows

Every day, analysts are challenged to make critical business decisions based on a ton of data and information sources. It’s extremely vital that RM analysts have easy-to-understand workflows and screens that enable them to quickly drill down on their markets, interpret data, and take action. PROS RM Advantage is built on the concept of “manage by exception” meaning the system generates controls using industry-leading science, and analysts can monitor and adjust markets as needed. The workflows are designed to be user-centric and enable analysts to complete tasks quickly, reducing the time spent in the system itself by up to 50%. This reduction drives up productivity and allows analysts to focus on other revenue-driving activities.

Break Away From Rigid Pricing Constraints With True Dynamic Pricing

With PROS RM Advantage, airlines can begin to break away from class-based pricing and start to lay the foundation for dynamic pricing. This allows airlines to adjust a price in real-time in response to a one-time request for a passenger based on segmentation or passenger attributes. We bring dynamic pricing to life for airlines by providing a step-by-step approach grounded in science and a unified platform that connects critical pieces of revenue management, offer creation, and distribution.

Power Your Revenue Management with Real-Time Dynamic Pricing

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PROS Revenue Management drives even greater value for an airline when combined with PROS Real-Time Dynamic Pricing. PROS Real-Time Dynamic Pricing allows airlines to control and deliver accurate, flexible real-time offers across all the channels they distribute in. Airlines can better manage increasing search volumes and rising look-to-book ratios. Additionally, with PROS Real-Time Dynamic Pricing, revenue management teams can better control revenue leaks, eliminate dependencies on real-time inventory data feeds, and reduce sell discrepancies, and all resulting in greater revenue and efficiency for the airline.

Designed to dynamically manage availability, airlines can also increase bookability with accurate availability from and to partners, including JV or interline relationships. PROS Real-Time Dynamic Pricing includes many commercial strategies to customize availability based on aspects of passenger, itinerary, and flight conditions.

Using PROS Real-Time Dynamic Pricing, the Customer’s rules and strategies are kept confidential and no longer need to be shared with distribution partners. PROS Real-Time Dynamic Pricing enables the Customer to have more control of the distribution both from business and technological aspects.

STRATEGIC AVAILABILITY

  • Offer real-time availability across channels and partners with synchronized rules, fares, and data
  • Ability to setup customizable strategies and rules within system to influence the generated availability
  • Simulation functionality for analysts to see the impact of a strategy or rule before committing to it
  • Enable collaborative availability with interline and code-share partners
  • Reduce costs of real-time availability evaluations

COMPETITIVE STRATEGIES

  • Match rival carriers in competitive markets by applying revenue management principles alongside informed decisions through the workflow

REVENUE PROTECTION

  • Protect revenue using third-party tools as well as enabling the use of data to prevent certain abuse scenarios

SCALABILITY AND ANALYTICS

  • 99.99% achieved performance SLA for availability requests
  • Over 2 million TVLs/second processed
  • Multiple analytics to monitor SLA performance and gain business insights around top markets, channels, and more

REAL-TIME PARTNER AVAILABILITY

• Real-time evaluation of the availability and/or sell request by the operating airline on a free-flow codeshare marketing flight

What Makes PROS Revenue Management Different

AI-based forecasting using Bayesian hierarchal forecasting techniques that learns quickly and adapts to rapidly changing environment.

Level of forecasting detail based on true PNR-based origin and destination forecast, bookings, and cancellations forecast and a blended forecast to capture trends that would be missed in a net forecast.

Comprehensive user-influence features at the O&D, point-of-sale, path, class departure date.

Fare valuation using pricing and revenue accounting data to produce forward-looking passenger value estimates by O&D, booking class, point-of-sale, departure, and selling date ranges.

An RM system with a user-centric design and intuitive navigation to drive maximized adoption and utilization among RM users. The UI/UX is continuously improved with the help of surveys, usability testing, and customer conversations.

Business Outcomes You Can Expect

What makes PROS Revenue Management Unique:
1. #1 Ranked in global RM market share
2. 30% Improvement in process efficiencies
3. 2-3% Average revenue lift
4. >25% Increase in forecasting accuracy

Revenue Management Editions

PROS Revenue Management maximizes revenue across every market, backed by proven, industry-leading science and delivering a rich set of capabilities and automated workflows. Whether you are a low-cost carrier looking to automate processes or an airline wanting to make business decisions based on AI and machine learning, PROS Revenue Management is available in a variety of editions based on your specific needs:

Key FeaturesRM EssentialsRM AdvantageRM Ultimate

Leg/Seg Demand Forecasting & Optimization

X

X

X

Network Optimization

X

X

X

Bid Price Control

X

X

X

Class-based Ancillary Revenue Handling

X

X

X

Fully Integrated Workflows with Alerts, Analysis, and Action

X

X

X

Availability Analysis Workflows powered by PROS RTDP

X

X

X

Class-based O&D Demand Forecasts using Real-time Updates

X

X

Class-based Willingness-to-Pay Forecasting & Optimization

X

X

Class-free Ancillary Revenue Handling

X

Class-free RM with Dynamic Pricing

X

AVAILABLE INTEGRATIONS

  • The PROS Revenue Management Editions integrate with other PROS products, including real-time integration with PROS Real-time Dynamic Pricing and PROS Group Sales Optimizer

  • The PROS Revenue Management Editions support direct integration to airline PSS (inventory, reservations, and availability calculators) using
    connectors (either through PROS standard or connectors provided by the PSS vendor) for Amadeus, Sabre, Navitaire, Radixx, and Hitit systems.

  • The PROS Revenue Mangemen Editions are also able to support integration with other non-standard PSS through SFTP file transfer (in PROS standard format) or via custom connectors.

PROS CLOUD

  • Full application service management and SLA
  • Tier 3, SOC 2 data centers
  • High performance and availability
  • ISO 27001
  • Industry-standard firewalls and intrusion
    detection/prevention
  • All customer instances and data are logically isolated
  • Enterprise change management program including
    security patching on all systems

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